How to use two-way engagement (listeners)

At Storyboard, we believe the conversation shouldn’t stop once you’ve finished listening to an episode. An important part of the Storyboard platform is enabling both creators and listeners to have a voice in their team. 

Because of this, we offer commenting and feedback functionality for both creators and listeners to share their thoughts and drive future content. In this article, we’ll cover how listeners can use these features for two-way engagement on our audio platform.

Sections:

Commenting

Overview

Storyboard mobile app

- How to leave a text comment

- How to leave a voice comment

- How to reply to a comment

Storyboard website

- How to leave a comment

- How to reply to a comment

FAQs

Feedback 

- How to leave a feedback rating on the Storyboard mobile app

- How to leave a feedback rating on the Storyboard web portal

- FAQs

Commenting

Listeners have an important role on Storyboard. They can contribute to content topics, ask questions, encourage teammates to get involved, and even create their own audio series in the future. One of the most powerful ways listeners can be involved in their company conversation is through Storyboard’s commenting functionality.

Some ways we see listeners using commenting today:

• Giving a shout-out to the podcast creators
• Asking a question about the content
• Asking a question to be answered in a future episode
• Re-iterating an important point made during an episode
• Tagging co-workers who should be listening to an episode

How to leave a comment on the mobile application

Commenting on the Storyboard mobile app is the easiest way to share your thoughts, no matter where you are. Leaving a comment can be as quick as sharing an emoji or tagging a teammate who may be interested in the episode you just tuned into.

We offer two different forms of commenting:

Text comments: Great for quick comments, tagging teammates, and asking questions.

Audio comments: Great for sharing in-depth thoughts, and even contributing snippets that can be used on a future episode.

Log in to the Storyboard app for iOS or Android. After logging in, you will be on the main listener feed. Click on the episode you wish to listen to and/or leave a comment on.

To leave a text comment on an episode:

1. At the bottom of the episode player screen, there will be a text box with a prompt to ‘Add comment’.
2. Once you’re finished writing your comment, click on Post.
   - To tag a teammate, write the @ symbol, followed by the first few characters of that person’s email address. If they are taggable, their email address will appear in a dropdown.

1. There is no text limit on the number of characters that can be used.

Note: at this time, users who are not currently on Storyboard cannot be tagged

To leave a voice comment on an episode:

1. At the bottom right of the episode player screen, click on the microphone icon. Once you click on the icon, your recording will begin.

1. To pause a voice comment at any time click on the red pause button at the bottom of your screen.
2. When finished, click on the Done button at the top of your screen.
3. Once your recording is finished, you will be directed to a screen where you can preview and trim your episode.
   
   - To review your entire recording, click on the play icon at the bottom of your screen.
   
   - To review a specific part of your episode, drag the purple audio trimmer from the left side of your screen to the point in the episode you wish to start from.
   
   - To trim an episode, pull the purple left audio trimmer to the point you wish to start and pull the purple right audio trimmer to the point you wish to end.

1. When you are finished with your edits, select the Done button.
2. You’ll have the opportunity to add a description to your comment or only submit the audio.
   

Note: You can delete a comment you left at any time by returning to the episode you left a comment on and clicking on the red Delete button.

Replying to comments on the Storyboard mobile app

We want you to do more than just start the conversation—we want you to keep it going.

To respond to a comment:

1. Click on the episode where you’d like to respond to a comment
2. Underneath the episode player, you’ll see a list of any existing comments 
3. Scroll down to the comment you wish to respond to and click on Reply
4. The person you’re replying to will be tagged in your comment by default
5. Replies can be left as either a text or voice comment

How to leave a comment on the Storyboard website

For our web listeners, we offer an easy solution to share your thoughts in text form. To leave a comment from the Storyboard web portal:

1. Log in to your Storyboard account from the sign-in screen
2. After logging in, you will see a list of episodes that you have access to. Click on the episode you wish to listen to and/or leave a comment on.
3. At the bottom of the episode player screen, there will be a text box with a prompt to ‘Add comment’
4. Write your comment and when completed, click on Submit
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Note: at this time, users not currently on Storyboard cannot be tagged

1. There is no text limit on the number of characters used

Note: You can delete a comment you left at any time by returning to the episode you left a comment on and clicking on the red Delete button.

Replying to comments on the Storyboard website

To respond to a comment:

1. Click on the episode in which you wish to respond to a comment
2. Underneath the episode player, you’ll see a list of any existing comments 
3. Scroll down to the comment you wish to respond to and click on Reply

Comment FAQ: Why isn’t the user I’m tagging being tagged?

At this time, only listeners who are active on Storyboard can be tagged. To see if a teammate is taggable, enter the @ symbol in the comment box followed by the first few characters of that person’s email address. If they are taggable, their email address will appear in a dropdown.

Leaving a feedback rating

The most important element in driving future episode content is giving feedback to creators. You can share your thoughts with a comment, or with our anonymous feedback feature that allows listeners to give a star rating on an episode.

Group administrators can take the following actions within their Group(s):

• Invite listeners 
• Upload content to their Group
• Promote episodes with Push and Email Notifications to listeners
• View individual episode analytics
• View overall analytics for their Group
• Add other Group Admins
• Review comments and voice notes for their Group’s episodes

Feedback rating FAQ: What happens if I leave a bad rating on an episode?

Leaving feedback is a critical part of improving future content. For that reason, all feedback ratings are anonymous to encourage honest feedback, whether it be a rating of 1 star or 5 stars.

Leaving a feedback rating on the Storyboard mobile application

Giving your rating on an episode on an episode is as easy as two clicks. To leave a feedback rating on an episode:

1. From your main listener feed on the mobile app, click on the episode you wish to leave a rating on
2. Next to the episode image, there will be 5 unshaded stars. We follow a 5-star rating system, which allows you to rate the episode on a scale of 1-5. 
3. After selecting the stars, you’ll be taken to a screen to leave an optional comment along with your rating. 
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4. Click on Send Feedback to submit.

Leaving a feedback rating on the Storyboard website

1. From your main listener feed, click on the episode you wish to leave a rating on
2. On the right side of your screen, next to the episode player, click on Rate This Podcast
3. From the pop-up, there will be 5 unshaded stars. We follow a 5-star rating system, which allows you to rate the episode on a scale of 1-5.
4. You’ll have the opportunity to leave an optional comment along with your rating.
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5. Click on Send Feedback to submit.

Have any questions about two-way engagement on Storyboard? Shoot us a message and we’ll help out!